This page explains how copyright complaints are handled at PDF24 Tools (https://pdf24.tech). It covers what is protected here, why a takedown request looks different on this site, and how to send one that gets acted on quickly.
What is protected on this site
The content we publish is our own work. That includes the site code, the 202 tool pages and their interfaces, the guides on our blog, page text, layout and graphics. It is protected by copyright law. Link to any page, quote a short passage with a credit and a link, and use the tools for your own documents. Do not copy substantial parts of the site, republish our guides as your own, or present our tool pages as your product without written permission.
What you will not find here
We want to be plain about this, because it changes how a complaint should be sent.
PDF24 Tools hosts no third-party uploaded content. There is no upload area that stores files, no user accounts, no profiles, no comments and no forums. Files you open are processed inside your browser and never reach our server, so we keep no lasting copy: the 202 browser-based tools never send us the file, and the 11 office conversions delete the upload the moment they finish of anyone’s document.
A notice sent to us will relate to something this site published itself: a guide, a page, an image or a piece of text. That is a normal copyright complaint and we treat it seriously. What we cannot do is remove a user’s file, because we never had it. If the material is hosted somewhere else, the notice goes to whoever hosts it.
How to send a copyright notice
Send your notice by email to [email protected] with the subject line “DMCA Notice”.
To be actionable under 17 U.S.C. §512(c)(3), a notice should contain all of the following:
- Your physical or electronic signature.
- Identification of the copyrighted work you say has been infringed. If several works are covered by one notice, a representative list is enough.
- Identification of the material you say is infringing, with enough detail for us to find it. The full URL on pdf24.tech is the most useful thing you can give us.
- Your contact details: full name, mailing address, telephone number and an email address we can reply to.
- A statement that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
- A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act on the owner’s behalf.
- If you are acting for a copyright owner, a short note saying so, and what authority you hold.
You do not need a lawyer to send this. You do need the statement in item 6, and you do need to be accurate.
What happens next
- We aim to acknowledge every complete notice within about three business days.
- We review the notice against the page it points to. If the claim holds up, we remove the material or change it. Sometimes a correction is enough: a missing credit or a misattributed image.
- We contact whoever supplied the material, where possible, and pass on the substance of the notice so they can respond.
- We reply with what we did, or explain why we did not act. A notice that names exact URLs is processed far faster than one describing a page in general terms.
Counter-notice
If your material was removed and you think that was a mistake, send a counter-notice to [email protected] with the subject line “DMCA Counter-Notice”.
Include your signature, your name, address and telephone number, the removed material and its URL, a statement under penalty of perjury that you have a good faith belief the material was removed by mistake, and a statement that you consent to the jurisdiction of the courts where you live, or, if you live outside the United States, where the operator of PDF24 Tools may be found.
We review counter-notices on the same footing as notices. If we cannot settle the dispute, we will explain what we intend to do and why.
Repeat infringement and false claims
We do not knowingly publish material that infringes someone else’s copyright. Where a contributor is shown to have done so repeatedly, we stop working with them.
The reverse also applies. If you knowingly make a material misrepresentation in a notice or counter-notice, you may be liable for damages, including costs and legal fees, under 17 U.S.C. §512(f). Do not use a takedown notice to remove criticism, a competitor’s page or something you dislike. If there is a real dispute about facts, say so and we will deal with it as a dispute.
If you just want a link removed or a name corrected
Email us first. Many requests that arrive looking like copyright complaints are not copyright complaints at all. A link you would rather not have, a screenshot of your product in a tutorial, a name spelled wrongly, an old page that describes your company inaccurately. Those are quick fixes. Tell us the URL and what you want changed, and it is usually sorted within a few days. Faster than a formal notice, and it costs nobody anything.
You can also reach us through the contact page.
Last updated: 10 October 2026